Technical Requirements
DISCLAIMER
Any equipment, software and technical specifications set out in this document are for guidance only. It is your responsibility to ensure that any equipment or software selected by you meets your requirements and TripStax Hotels shall have no liability whatsoever arising from your chosen configuration.
TRADEMARKS
The TripStax Hotels names and TripStax Hotels logos are trademarks of Hotelzon Finland Oy. All third party trademarks are property of their respective owner.
COPYRIGHT
© Copyright 2023 Hotelzon International (UK) Limited
The copyright of this document is vested in Hotelzon Finland Oy. No part of this document may be reproduced, translated or transmitted in any form or by any means, electronic or mechanical, for any purpose without the express written permission of Hotelzon Finland Oy and then only on the condition that this notice is included in any such reproduction. No information as to the contents of this document may be communicated to any third party without the prior written consent of Hotelzon Finland Oy.
1 TripStax Hotels Applications
The technical requirements presented in this document are applicable for the following TripStax Hotels applications unless otherwise stated:
- TripStax Hotels
- TripStax Hotels Connect
- TripStax Hotels Booking Online
Technical requirements for the TripStax Hotels API (former HSI) and TripStax Hotels Connect API (former WSI) are found from the relevant technical specifications.
2 BROWSER REQUIREMENTS
TripStax Hotels applications can be used on the following browsers:
- Microsoft Internet Explorer
- Mozilla Firefox
- Google Chrome
TripStax Hotels supports the current version as well as the two previous major versions of these browsers. Older versions can be supported if agreed separately, but the functionality might be limited. For all TripStax Hotels applications and all related URLs the browser should be configured to
- Allow pop-up windows (disable pop-up blockers)
- Allow execution of client-side JavaScript
- Accept Cookies
3 NETWORK RECOMMENDATIONS
Accessing all TripStax Hotels applications requires an internet connection that is not blocking the traffic between the user and the TripStax Hotels applications for any reason. TripStax Hotels does not impose restrictions regarding the connectivity, so any issues accessing the services should primarily be investigated with the user’s IT department or Internet Service Provider. See chapter 5 for additional troubleshooting tips.
Each hotel search (including selection and booking of one room) in TripStax Hotels will transfer between 100-350 KB of data over the network. The data transfer related to other actions is insignificant. A customer creating 100 reservations per day with a look-to-book ratio of 5 (5 searches for a booking) will transfer 100*5*350=175.000 KB ~ 171 MB of data over the network.
4 HARDWARE RECOMMENDATIONS
As all TripStax Hotels applications are web based, TripStax Hotels does not have any direct hardware requirements, and the applications can be used on many operating systems and with various devices. For professional users (travel agents, corporate bookers, administrators, hotel staff etc.) TripStax Hotels recommends using Microsoft Windows version 7 or 8 with hardware that meets the recommendations for these operating systems.
For the best user experience TripStax Hotels strongly recommends using a display with minimum screen resolution 1024*768 pixels or better. 1280*1024 pixels or better is recommended for professional users.
TripStax Hotels users that are accessing the application on a mobile device are recommended to use mobile-optimized version of TripStax Hotels. The mobile client is designed to work properly on screens as small as 520*680 pixels.
5 TROUBLESHOOTING
In case you are experiencing problems with any TripStax Hotels application, please try the following:
- Refresh the page (use Ctrl+F5 in Internet Explorer to force a refresh bypassing any cached data)
- Close all browser windows and restart the application (closing all windows will ensure that the old session is closed)
- Clear the browser cache
- Clear the browser cookies
Instructions for clearing cache and cookies are different for each browser and version, please refer to your browser help.
When reporting an incident to TripStax Hotels support, please remember to include the following information:
- User that received the error
- Time of the error and actions performed before the error
- If the error is related to a hotel booking, include as much details about the (attempted) booking as possible (hotel, dates, room type etc.)
- Screenshot of the error
- How many users are affected?
- Can the error be reproduced (and how)? Try to confirm if the error can be reproduced for any user/computer within the organization, or if it is related to a single user/workstation.
Please see the TripStax Hotels Service Level Agreement for additional information regarding support processes, priorities and response times.